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Returns & Refund Policy
Terms & Conditions
How long will it take for my custom order to arrive?
You can custom design your Courteney boots and get them almost twice as fast as those made in the states! Our current lead time is 120 days.
Do you offer refunds on custom orders?
No, we do not offer refunds on custom orders.
What is the "Trial Pair"?
For customers who are unsure of sizing, we'll automatically ship out a "trial pair" to verify sizing. The additional $20 covers shipping one-way; the customer is responsible for return shipping. These trial boots/shoes are ONLY to ensure the correct fit and may only be worn indoors. Please return the trial pair within 5 days of receiving them.
Can I keep the "Trial Pair"?
If you keep the "trial pair", your online payment will be applied toward the cost of the trial pair and your custom boot/shoe order will be cancelled unless you let us know you want to proceed with it. Any cost difference between the trial pair and your order total will be refunded or billed.
When do I pay?
Your credit card will be charged at the time of the order.
Do you offer ladies custom boots?
Yes, they are able to be ordered by going to the Women's Custom Courteney page.