Now it's easy to order your custom boot from Courteney Boot. Choose your size, style, color, leather and sole and within 150 days (as of May 2021) you'll be wearing your handcrafted footwear direct from the factory in Bulawayo, Zimbabwe.
Customer Order Courteney Boots: FAQs
Do you offer refunds on custom orders?
No, we do not offer refunds on custom orders.
What is the "Trial Pair"?
For customers who are unsure of sizing, we'll automatically ship out a "trial pair" to verify sizing. The additional $20 covers shipping one-way; the customer is responsible for return shipping. These trial boots/shoes are ONLY to ensure the correct fit and may only be worn indoors. Please return the trial pair within 5 days of receiving them.
Can I keep the "Trial Pair"?
If you keep the "trial pair", your online payment will be applied toward the cost of the trial pair and your custom boot/shoe order will be cancelled unless you let us know you want to proceed with it. Any cost difference between the trial pair and your order total will be refunded or billed.
When do I pay?
Your credit card will be charged at the time of the order.