Below you will find answers to some of the most common questions. If you have a concern not listed below, please contact us.
How quickly do they ship?
Almost all stock Courteney® orders ship the next business day. We stock 19 styles and over 400 pairs in Ohio so even if we do not have the exact model you want, we can send you something very similar if you need them quickly.
Do you accept custom orders?
Yes, please see our Build Your Own Boot section for details. If you want a boot built to your particular specifications, you can expect delivery in approximately 120-150 days. One of our most popular custom orders is for the higher Patrol in black Cape buffalo to meet military, pilot and law enforcement dress code requirements. Please note we are unable to accept returns on boots built to your particular specifications.
What size should I order?
If you are a current Courteney® owner, order the UK size stamped in the top right and left hand corner of the logo patch located above the heel. If this is your first pair, simply provide your US size and we will send you the equivalent UK size. All the styles we offer are available in half sizes.
How are the men’s styles cut?
The boots run wide so if you have a wide foot (E or EE) they will fit you right out of the box. If you have a narrow-regular width foot (up to a D width), then order one of the three narrow-regular width styles we offer.
Do they have a lot of arch support?
They are cut relatively flat so if you have a pronounced arch we recommend you order a set of our SOLE insoles which quickly mold to your feet. The medium red insoles typically take up about a half size so if you are ordering those we suggest ordering your boots a half-size larger. If you are "between" sizes, the thin gray insoles usually take up any extra space..
What socks do you recommend?
We recommend the Rohner Trekking socks from Switzerland. They are heavily cushioned and the Merino wool wicks moisture away from your feet.
Are Courteney Boots waterproof?
All of the Courteney boots are treated to be water repellent but are not water proof. The application of the Courteney conditioner will keep them water repellent. Due to the hot temps in Africa, these boots are designed to breathe so that moisture does not accumulate in them and cause blisters. To be truly waterproof, you need some type of one way membrane (for example GORE-TEX) but boots with that type of material are typically too hot for Africa as they do not allow moisture to evaporate freely.
Do you offer ladies styles?
Yes, we offer three different ladies styles.
What is your return policy?
Try any boot we stock in your home and if you need a different size or want to return them, just send them back and let us know how you want to proceed. No return authorization is required, but please put a note in the box.