It's Simple

We offer a lifetime, no questions asked warranty on our shooting sticks which we produce in-house. On the other items purchased from our web site, simply return them in original condition for a full refund or different size within 3 months of purchase-no receipt required. The only items we do not accept returns on are one that have been personalized unless there is a clear manufacturing defect.

The Details

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we do not require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Books with obvious signs of use
  • CD, DVD that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 90 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again and please contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@africansc.com

Exchanges (if applicable)

We gladly replace items if they are defective or damaged or if you simply need another size. If you need to exchange it for the same item, send us an email at info@africansc.com and send your item to:

African Sporting Creations
1421 Lexington Avenue, Suite 257
Mansfield, OH 44907.

Shipping

To return your product, you should mail your product to:

African Sporting Creations
1421 Lexington Avenue, Suite 257
Mansfield, OH 44907

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When will my order arrive?

99% of stock orders ship the following business day and will arrive to you in 4-5 business days. If for some reason we are unable to ship your order, we will call you within 1 business day to discuss how you would like to proceed. Assuming you have ordered online, your tracking information is emailed to you the next business day. If you have not received it, please check your spam folder. Actual arrival times will vary depending upon the type of shipping you selected at checkout.

For personalized or custom items, delivery times will vary by product and is referenced in the online copy or FAQs. If there is a problem with your order that affects delivery, we will notify you immediately. Please feel free to contact us at info@africansc.com with questions about your order.

EU COUNTRIES AND THE UK - $180 USD Order Minimum

Unfortunately, we are no longer shipping orders with a value of less than $180 USD to the EU or UK. If the amount of the product is over $180 USD excluding shipping and it is going to the final consumer we do not have to purchase an IOSS license or collect VAT. It will cost us over $1,000 to buy the licenses associated with the above if your order falls below that amount. YTD October 2024 we have only had two orders to the EU/UK for less than $180 USD. As a small company we have to make sure we watch our expenses carefully. At this point, we have no intention of purchasing a $1,000 license to make less than $50. In light of the above, please peruse our site if you are ordering from the EU or UK and try to increase your basket to $180 USD, excluding any shipping charges. If you cannot find anything else you want, we will simply void your order and will be happy to ship product to you when you can add a few more items to your basket to achieve the $180 USD threshold.

CANADIAN AND OTHER INTERNATIONAL ORDER SHIPPING

Shipping charges for all international orders over $180 USD are initially billed at the flat rate $99. Once we receive your order, we will input the weight and dimensions to determine the actual shipping cost. If it costs us less to ship than what you were charged, we will automatically issue a refund. This is most likely to occur for orders to Canada.

Overseas orders for bulky items will likely cost more than $99, especially if you are ordering multiple pairs of boots, shooting sticks or furniture. Once we receive your order, we will determine the actual shipping cost. If our cost (we do not mark up shipping) to ship your order is more than 5% greater than what you were charged, we will contact you with the additional shipping owed and you can tell us if you would like to pay this amount or cancel your order.

Please note, for small parcels adding a few other small items does not materially change the shipping amount. If you have a few items you are interested in, shipping them all at once will save you money.

DUTIES
The duties you will have to pay for shipments outside the USA, in some cases, can be more than half the purchase price of the item, depending on the country.  We insure all international shipments for their full value to make sure both of us are covered in the event of a loss.  We assume you are familiar with the duties you will have to pay to have your parcel released by local customs when it arrives in your country.

PAYPAL ORDERS
PayPal is no longer crediting sellers back their processing fees on returns.  If you purchase an item and wish to return it in its original condition within 15 days of reciept, you are welcome to do so but we will not refund these fees which typically run 3% for domestic orders and almost twice that amount for international orders. 

PAYPAL & CREDIT CARD RETURNS AFTER 15 DAYS OF RECEIPT
We charge a 10% restocking fee for returns in their original condition that are not shipped back to us within 15 days of receipt that are ordered between January 1-November 15.  From November 16-December 23, we charge a 10% restocking fee for returns we do not receive back by Jan 15. In many cases, our supply of product is constrained and holding onto products longer than the above costs us sales.  This is especially true of SureFit returns - if we do not get the spare back quickly, our ability to sustain the program is diminished and we go to the Safari Shows with less stock than we would like.

LOST OR DAMAGED PACKAGES
Do not file a claim yourself-call us before you do anything!  Once you file a claim (versus us doing it) the chances of a good outcome are significantly reduced.  We carry extra insurance to keep you whole in the event of an incident.  In the past, customers have filed claims before notifying us, which means our additional insurance cannot be utilized.  Claims which would have been approved for us, were denied for them.  Call us and as long as we submit the claim, in most cases we will send out the missing/damaged item before we even get a resolution. 

Thank you for your understanding.

Jim & Elisabeth
African Sporting Creations